Developing a Customer Satisfaction and Retention Analytics Dashboard to Improve Customer Experience at Largence

Project summary

Largence is a UK-focused LegalTech platform designed to modernise legal operations by providing legal professionals with a unified workspace to create, manage, review, collaborate on, and execute legal documents. Following improvements to its legal workflow capabilities, Largence is focused on understanding whether customers are achieving continuous value from the platform. As a growing SaaS organisation, customer satisfaction and retention are critical to long-term success. While Largence provides advanced capabilities such as AI-assisted drafting, workflow management, compliance support, collaboration tools, and document execution processes, the company requires better visibility into customer experience after adoption. This project focuses on developing a Customer Satisfaction and Retention Analytics Dashboard that enables Largence to monitor customer health, understand user engagement, identify dissatisfaction trends, and proactively address churn risks. The project will combine project management and business analysis practices to gather requirements, analyse customer experience challenges, define key performance indicators (KPIs), and develop a dashboard framework that supports customer success decision-making. Read more >>>